@blaird90
Not logged in recentlyBlair Elizabeth
0 from 0 references
Blair Downing
35
Female
member since Sep 27 2015
Irish
My skills
I am currently employed with Jaguar Land Rover North America as a Business Analyst for the Dealer Systems Support Group.
Previous to this position, I held a job with Jaguar Land Rover as a Consumer Case Specialist.
In 2013, I was a intern with Walt Disney World with the operations department for Disney Quest.
While I was in college, I was employed with Dial America as an inbound sales representative for Sirius radio. I was soon appointed to the position of quality assurance with their Verizon team.
I attended two colleges. For 2008-2010, I attended Southern Vermont College where I played soccer and ran for the cross country team. In 2010, I transferred to Kean University where I was a member of Delta Phi Epsilon International Fraternity. I held the position of Community Service Coordinator.
Languages Spoken
English (Mother Tongue)Full CV / Resume
Jaguar Land Rover North America July 2013-Present
Business Analyst for the Dealer System Support Group
• Travel to JLR dealerships to train employees on JLR applications.
• Accuray respond to dealer questions regarding JLR applications.
• Troubleshoot application and/or PC compatibility errors along with connectivity issues related to JLR applications and software.
• Perform access related tasks and password resets for various JLR applications.
• Interface with business partners that are related to ongoing issues or special projects
JLR Consumer Case Specialist
• Supported Jaguar Land Rover customers on multiple issues ranging from sales and service to brand experience concerns.
• Maintained a “first call resolution” approach at all times to keep customer grievances to a minimum and maintain a premium image for the brands.
• Determined customer eligibility for financial assistance after reviewing customer case details surrounding any type of incident or concern involving Jaguar Land Rover products.
• Engaged in daily correspondence with JLR customers, dealer management and employees across the United States.
• Mentored call center agents during their New Hire Orientation period through peer shadowing and assisting with inquiries.
Walt Disney World
Intern for Operations at Disney Quest January 2013- April 2013
• Trained on Disney’s core values and learned how to always deliver a memorable experience.
•Exhibited exemplary public speaking in daily operations of attractions and interactions with guests.
• Demonstrated proper safety procedures at Disney Quest and monitored guests for potential concerns.
• Provided personal tours to guests as requested by Walt Disney management.
Dial America (Employed during college)
Verizon Wireless Verification Specialist May 2012- January 2013
• Monitored each sale for accuracy and corrected errors.
• Processed proper paperwork for necessary filing.
• Guided representatives with proper feedback.
Sirius XM Inbound sales representative
• Handled a call volume of approximay 45 calls a day.
• Upsold customers on various packages.
• Created customers’ s to reflect their requests.
About Me
I am 25 years young. I like to travel and explore the outdoors. I am adventurous where I am hoping to go sky diving in the next year. I am scared of bugs.
