@courtnie_clemens
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Courtnie Clemens
35
Female
member since Oct 9 2015
American
My skills
A passionate polyglot (Spanish, Portuguese, Italian, English) with an unyielding work ethic, who delivers top-quality results. A detail-oriented and innovative professional with demonstrated expertise in project management, training/development, international/client relations, intercultural communication, social networking, and customer retention/advocacy. Young, enthusiastic energy, with established capabilities in proposal writing, logistics/reverse logistics, consulting, cultural awareness, process improvement, and problem solving/troubleshooting. Remains adaptable to changing situations to ensure a smoothly run working environment and high levels of output. Driven to achieve results and exceed expectations to ensure the long-term success of an organization.
Languages Spoken
Spanish (Advanced) Italian (Advanced) Portuguese (Advanced) English (Mother Tongue) French (Medium)Full CV / Resume
COURTNIE A. CLEMENS
8421 Olinda Way || Fort Myers, FL 33912|| (239) 671-1745 ||
SUMMARY
A passionate polyglot with an unyielding work ethic, who delivers top-quality results. A detail-oriented and innovative professional with demonstrated expertise in project management, training/development, international/client relations, intercultural communication, social networking, and customer retention/advocacy. Young, enthusiastic energy, with established capabilities in proposal writing, logistics/reverse logistics, consulting, cultural awareness, process improvement, and problem solving/troubleshooting. Remains adaptable to changing situations to ensure a smoothly run working environment and high levels of output. Driven to achieve results and exceed expectations to ensure the long-term success of an organization.
EXPERIENCE
STERICYCLE, INC., Indianapolis, Indiana
Client Manager, 2013-2015
Consulted with clients to provide recall management guidance and served as expert in RC/CAPA investigation, utilizing the Salesforce platform. Drove communication with all internal departments to deliver client-desired results while functioning as lead in project management. Managed over 250 recall events and built a strong client relationship that ensured retention of Hospira within the organization. Created step-by-step instructions for EDI process, not previously documented, during an EDI revision project. Detailed controlled substance flow for distribution to all clients and worked pursuant to FDA, CPSC, and Health Canada guidelines.
ROCHE DIAGNOSTICS, Fishers, Indiana
Bilingual Customer Care Specialist, 2012
Quickly learned the products, systems, and industry terminology, and exceeded expectations during intensive training. Demonstrated adaptability to diverse customer base while providing exemplary customer service, using Spanish, Portuguese, and French language skills. Provided education, technical support, and troubleshooting for diabetic product line in Spanish and English to patients, pharmacists, and healthcare professionals. Proficient in SAP system for complaint management, adverse event reports, and product orders.
EDUCATION
INDIANA UNIVERSITY, Bloomington, Indiana, , International Studies, Spanish, Portuguese, Italian, 2012
CERTIFICATION
Indiana University, Latin American, Caribbean Studies, 2012
PROFESSIONAL DEVELOPMENT
French Lessons, 2014
COMPUTER SKILLS
Microsoft Office Suite, SalesForce, SAP,Oracle
LANGUAGES
Fluent in English, Spanish, Italian, and Portuguese.
Conversational in French.
About Me
Immensely passionate about cultural awareness. I am an animal lover and supporter of all conservation efforts. I respect the natural world. I love learning new things especially languages. I am a foodie so gastronomy is essential to any trip experience. I enjoy latin dancing (salsa, bachata, merengue, cha cha). I have a love of all art, making and appreciating it. Family is very important to me, my younger brother is one of my best friends. I consider myself to be kind, compassionate and caring.
