toni

Full CV / Resume

Fation Bici

Cellular 00355699406961

Date of Birth

20 October 1977

Gender

Male

Driving licence

Yes

Nationality

Albanian

Career Objective

Seeking to leverage my technical and professional expertise to grow in the new role at your company.

Education

1992 - 1996

SPORTIVE HIGH SCHOOL
SPORTIVE HIGH SCHOOL, DURRES, ALBANIA (A-Levels)

Durrës / Albania

Work Experience

April 2017  October 2017

November 2015
October 2016

ALER Ho (Durres)

Hospitality service

Assist ho manager to ensure high quality guest service provision. Focused on Problem Resolution to any guest issues and trained staff in Problem Resolution. Supervised, scheduled and coordinated activities for a team of five employees. Resolved employee issues and incidents. Completed ordering of all supplies under budget. Greeted guests as they arrived and provided information on ho Managed office supplies and inventory control. Filed records and organized office space.

 

“GREEN LIFE” (Albania)

Health care

Responsible for providing information for door to door customers about the filters products Identifying the customers needs ing prospective clients, assessing their requirements then selling them the companies products and services to their needs Collect all necessary customer information needed for service contract and input into company system Promoted creative sales enhancement methods to management. Explain products or services and prices, and demonstrate use of products.

HO MANAGER SSISTANT

 SALES MANAGER

June 2013
September 2014

SPORT FOR YOU”, LONDON, UK (United Kingdom)

Oversee store operations including merchandising and inventory Manage customer services and administrative aspects of the job Monitor sales benchmarks Train employees for customer management duties Prepare and transmit daily bookkeeping Manage daily banking duties Assume store manager responsibilities when necessary Develop employee work schedules Greeted customers and guided them appropriay

ASSISTANT STORE MANAGER

June 2011
September 2013

TNT DELIVERY OFFICE (United Kingdom)

Supervised and trained ten people in the procurement, sorting, delivering, and dispatching Maintained rotating schedules for the personnel to complete different job functions. Implemented new procedures to improve operations efficiency. Performed administrative and office support activities for management duties included handling customer complaints, receiving and directing visitor Provided the office with necessary items and equipment by taking inventory and ordering office supplies, copier supplies, and kitchen supplies all with an emphasis on cost control

SUPERVISOR

March 2009
November 2011

ROYAL MAIL (United Kingdom)

Maintained inspection and safety of cargo, successfully operating vehicles Performed duties in accordance with company policies and procedures Resolved time limitations and scheduling conflicts and provided customer service Maintained complete records of delivery schedules

COURIER DRIVER

Language information

English

Albanian

Abilities

Committed to professionalism, Coping with deadlines, Energetic, Goal-driven, Good customer service, Honest, Loyal, Organizing files, Quick learning, Well-disciplined

Personal and Professional Achievements

SKILLS AND COMPETENCIES

Ability to work in teams and individually. Reliable and trustworthy. Punctual and great attention to detail. Self-motivated and customer focused .Capable of working without being biased. Properly handling confidential information. Professional appearance. Ability to assess talent, manage people and motivate others. Able to think laterally to create options and solutions. Able to communicate and present confidently, clearly and expressively. Accustomed to working with senior management. Ability to delegate.