Helen Pot

Full CV / Resume

Experience in Hospitality:

2007 - 2012 Owner of Helen’s Homestay in Russia
07/2012 - 11/2014 Senior Receptionist at Irkutsk Ho, Russia
11/2015 - 02/2016 Housekeepr at La Selvatica B&B in Italy



Job experience:

July 2012- November 2014 Senior Receptionist at Private Ho
Irkutsk Ho
• handle initial guest enquiries by /e-mail
• keep the ho’s booking file
• accommodate guests
• supervise housemaids and junior receptionists
• control over rooms/ho maintenance
• guest support all through their stay
• new employees training


Feb 2011-March 2012 PA to Branch manager
Heineken Breweries LLC
• Plan/coordinate BM’s schedule
• Meetings arrangement/planning, minutes taking
• coordinate business trips of the staff members/prepare expense reports
• translate/interpret English/Russian and vice versa
• expenses reports in SAP




May 2009- May 2010 Office-manager, interpreter, PA (representative office in Irkutsk)
Weatherford
• primary book-keeping
• office-management on a daily basis
• translate/interpret business correspondence in English
• liaison with HQ in Moscow




March 2007- April 2009 Office-manager, interpreter, PA
Michael Weinig AG
• primary book-keeping
• office-management on a daily basis
• coordinate business trips of the staff members
• issue reports and documents upon request of the Head of the Affilate
• translate/interpret/business correspondence in English
• work out and coordinate promotion campaign of the representative office
• liaison with HQ in Moscow





2006 P/A to Head of Representative Office in Irkutsk
Sumitomo Corporation

• prepare timber purchase contracts and addenda
• search for new suppliers, negotiate terms, provide offers
• search and collect statistic data on prices and suppliers upon management request
• collection of commercial information from the and other sources
• coordination of business trips, visits of guests and partners of the company
• interpreting at business negotiations/documentary translations


Sept. 2000-Jan. 2005 Log and Lumber Procurement Coordinator
Rayonier Inc.

• prepare contracts, addenda hereto with prices and other terms
• search for new suppliers, negotiate terms, provide offers
• and negotiate with railroad-forwarding companies about transportation of suppliers’ logs and lumber to ports
• coordinate business trips of company employees and its partners
• control and for expenses of the Irkutsk office
• enter information on dispatches to company data base



Feb. - June 2000 Marketing Department specialist
CJSC "Corporation North Star"
• copywriting
• cooperate with advertising agencies during promotion campaigns
• create advertising texts for newspapers, radio/TV, printed promotion materials
• regular update the company's -site
• carry out trainings for the Customer Service personnel

Dec. 1997-
CJSC "Corporation North Star" Secretary to Technical Director

• office-management
• record-keeping
• translation of technical documents
• business correspondence both in Russian and English
• interpreting at business negotiations

Apr. - Sept. 1997
MARY KAY COSMETICS Secretary to Subdivision Director

• keep clients data base updated
• carry out of Beauty Classes for clients
• issue orders for cosmetic products
• in-office sales

1992- 1996
BAIKALSURF, Ltd Director PA \translator

• office-management
• business correspondence
• translations of marine-sports related literature


1993-1994
Raleigh International (UK) Local coordinator/ PA to Expedition Leader

• Coordinate schedules, bookings, transfers, staff trips
• interpretation at high-level negotiations with the local authorities
• translations of all related documents for the expedition execution




Higher Education:


Irkutsk State Linguistic University (Russia, Irkutsk city)
1987-1992 (Excellence Diploma)
Profession acquired: Teacher of English and German languages


Trainings, seminars:

June 1997 Mary Kay Beauty Consultant introduction course
(customer service, sales, planning)

May 1999 Course in Office Management at Irkutsk Centre of Personnel Development (office management, record-keeping, labor law basics, PC )

November 1999 Training Course "Psychology for Business Communication" at Business and Success Centre of Irkutsk State Economic Academy

April 2000 Seminar "Marketing Activity of an Enterprise" arranged by "Baikal -Link" International Centre of Distance Education

May 2010 Course in Hospitality Management


Self-description:

Good-humored, positive, easy-going, responsible, client-oriented and considerate, attentive to details, neat, perfectionist with regard to service, team worker. Hospitality person, peacemaker and uplifter.

Skills:

* languages: Russian (native), English (fluent), Polish (basic), Italian (beginner).
* business English Russian interpreting / translating
* advanced user of PC (Microsoft Office XP, Outlook, Word, Excel, PowerPoint)
* basic knowledge of SAP
* excellent communication skills
* workflow & office-management
* copywriting