@maddie96
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Madeline McWilliam
28
Female
member since May 1 2019
British
My skills
I have a lot of experience in working with international students and young adults. In my job role I would have to look after up to 250 students, help them if they had any problems, organise events and take bookings. I also have experience of caring for adults with learning difficulties and I would have to take care of them, prepare meals, play games and assist them on trips out. I have also been a bartender and an administrator and I have picked up some valuable skills from them high school and college I studied Health and Social Care for a few years and some of the subjects I studied were caring for children and young people, challenging behaviour, development through the life stages, anatomy and physiology and health and safety. My ideal job would be to work with children or young adults as it’s something I’m really intrested in. I would describe myself as a very friendly, sociable and motivated person who has a postivie mindset.
Languages Spoken
English (Mother Tongue)Full CV / Resume
Name: Madeline McWilliam
e: (M) 07472 892 909
:
Professional Profile
A self-motivated, intuitive and organised individual with a passion for providing excellent internal and external customer service. Recognised throughout career for exhibiting excellent workload planning, general administration and team working skills. Additionally, for advocating adherence to processes and standards. Holds experience from roles including Customer Service Advisor and Cashier and embraces any opportunity to undertake workplace training.
Key Skills
General Administration
Data Entry
Diary Management
Customer Service
Sales
Microsoft Excel
Microsoft Word
Workload Planning
Attention to Detail
Stock Administration
Work Experience
February 2019 – Present Admin Assistant
D& I Rentals
Key Responsibilities:
• Greeting visitors and making appointments.
• Managing all the post and dealing with queries/ problems via e-mail.
• Using various computer packages such as word and excel.
• Photocopying and printing documents.
• Answering the e to deal with incoming calls.
Jun 2018 - Nov 2018 Customer Service Advisor
Home For Students
Key Responsibilities:
• able in a multi-faceted role with the primary remit to undertake a range of administration tasks whilst adhering to deadlines and processes in place.
• Sought upon to create and file spreadsheets. Ensuring all entries made follow format and content requirements.
• Responsible for providing students / customers to the business a seamless and professional service. Directing enquiries where needed to other departments or personnel.
• Utilising the internal system Kx to administer documents and workload. Collecting student information such as bank and details whilst following data protection guidelines.
• Partaking in regular meetings with management and peers to discuss and explore initiatives capable of improving the student experience and office processes.
Feb 2015 - Mar 2017 Cashier / Shop Assistant
JTF Mega Discount Warehouse
Key Responsibilities:
• Ensure that customers are offered a professional and welcoming service. Working at all times to ensure sales and service targets are met.
• Remaining up to date with product range and using this knowledge to ensure a comprehensive provision for customers with enquiries.
• Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management as to how improvements can be made.
• Handling any customer complaints with tact and diplomacy and mitigating any further dissatisfaction through concluding in a timely manner.
• Processing transactions using the till and undertaking regular reconciliations to highlight and investigate any discrepancies.
Jul 2014 - Dec 2014 Bartender
My Barstaff Ltd
Key Responsibilities:
• Responsible for providing customers of a popular bar a seamless service. Working towards the achievement of sales and service targets at all times.
• Providing an exemplary service to customers, supporting repeat and referral custom as a result. Handling any complaints raised with tact and diplomacy.
• Undertaking regular stock takes and investigating any discrepancies. Replenishing stock in a proactive fashion to ensure the full menu can be offered.
• Ensuring all relevant laws governing the bar service are adhered to including underage serving guidelines.
• Proactively ensuring all activities take place within health and safety and food handling guidelines.
PREVIOUS EXPERIENCE:
Jun 2012 - May 2014 Shop Assistant
Apollo Beauty Salon
Outline: Scheduling appointments / Customer service / Sales / Stock administration / Processing transactions / Working towards sales and service targets.
Education & Professional Development
Preston’s College 2012 - 2013
BTEC Level 3 Health & Social Care
Functional Skills Level 1 Mathematics
Fulwood Academy 2007 - 2012
GCSE English
BTEC Level Diploma in Health & Social Care
BTEC Level 2 Applied Science
Additional Information
Personal Interests Travelling / Reading / Cooking / Swimming
References available on request
About Me
Hello, My name is Maddie I’m 22 and I live in the I am very passionate about travelling and exploring new places. I am areally friendly, outgoing and fun person who love making new friends. Some of my hobbies include reading, cooking and swimming.
I am also very about keen on making a different in the world and helping people whenever I can. I love learning about local cultures, communities and expanding our knowledge as well. Over the years i have learnt a lot of valuable skills which i think would really help me in volunteering. I feel this would be such a rewarding and exciting experience as well. My aim in life is to help people as much as i can and experience new things that I’ll remember forever!
