MphoLearning

Full CV / Resume

1.
Institution: Pietermaritzburg Girls’ High School
Qualification: Matriculation Certificate/ 2001
Subjects:
ing HG
Physical Science HG
Biology HG
English HG
Mathematics HG
Zulu HG

Achievements
o Cambridge Press Published Children’s Book: ‘Lost Headband
o Marketing Committee Pietermaritzburg Youth Council (1997 – 1999)
o Elected to Debate Club; a speaking society (1997 – 2001)
o Member of Learner Representative Council (1997 – 2001)
o Assistant Editor of school magazine
o Participated in community outreach programmes: Old Age Homes & HIV Infected Children(1997 – 2001)
o Participated in Netball, Basketball, Waterpolo, Indoor Hockey
o Sports Captain: Netball & Basketball
o House Captain & Prefect 2001

2.
Institution: South African School of Film & Dramatic Arts
Qualification: Bachelor of Film & Video (not complete)/ 2002
Subjects: Producing, Editing, Scriptwriting
Achievement: Production Assistant & Translator for BBC Awarding winning: ‘Children of Inkandla’
3.
Institution: University of South Africa
Qualification: Human Behaviour & Introduction to Industrial Psychology / 2009
Obtained with Distinction

4.
Institution: Regenesys Business School
Qualification: Bachelor Business Administration/ Current (2016)
Subject: Strategic Management, Human Resource, Financial Management, Information Technology

5.
Institution: BIHRD an EoH Company
Qualification: Instructional Design- E-Learning (2016)
Subject: Instructional Design for E-Learning

WORK EXPERIENCE
1.
Organisation: MultiChoice Africa/ DStv Digital Media
Position: Learning & Development Specialist (South Africa & Rest of Africa)
Core responsibilities:
• Design a Learning & Development Framework
o Develop curriculum for learning
o Anticipate future learning needs and develop L&D calendar
o Influence & Promote and administer learning through gamification
• Achieve set revenue targets and subscriptions, reduce costs to increase profitability.
• Project manage initiatives, sessions aligned to Learning & Development.
• Travel to counties where DStv products exist and ensure staff are trained on:
o DDM and DDM products
o Knowledge Tool Management
o Customer Care needs
o Sales and Retention
o Customer care best practices and processes
o Solutions to user common problems
• Improve customer service to increase customer satisfaction and thereby increase their brand loyalty.
• Conduct skills audit: Identify skill, learning and development requirements and gaps of support staff
• Seek inputs from General Manager, Customer Experience Manager and Product Care Specialists on learning and development (L&D) needs of support staff
• Train staff to increase their efficiency and thereby enhance customer service experience
• Improve business performance by enhancing their knowledge on DStv Media products and practices/processes. Improve performance of reporting team where applicable
• Equip staff with knowledge, practical skills and motivation to carry out their work
• Manage internal/ stakeholder relationships
• Measure effectiveness of L&D initiatives

Other Projects:

• Employee Engagement Project
o Embedding Engagement Strategy into Operational activities/ tasks
o Development of operational tasks that incorporate various aspects of business.
o Ensure measurability and sustainability of activities.
o Scoping, Identification, Sourcing and project management of online community with gamification functionalities.
o Design and development of Ambassador Program.

• Campaign Management
o Development of key messaging, content and development of brief.
o Engage & maintain relationship with agency or outsourced supplier.
o Implementation and measurement of campaign elements.
o Reporting and feedback to various stakeholders.

• Training Work Forum
o Establishment of a Training Forum
o Revamp of old content- applying newer training and development techniques.

2.
Organisation: WinWin Inside
Position: Director, Consultant & Director

o Actively develop business and revenue pipeline for the business
o Assess existing client base to optimise growth in revenue & offering
o Build and maintain a network of suppliers aligned with the business strategy
o Market & Network maintain industry knowledge/ relevance
o Deliver client proposals & solutions aligned to
• Culture Transformation
• Change Management
• Learning & Development
• E-learning
• Customer Service & Experience

o Develop solution strategy, framework, measurements
o Manage & Coordinate the execution of solution both internally & client-facing
o Manage Client Relationships
o To foster a professional work culture within the organisation and inspire the staff
o Manage the day to day administration of the business

Industries/ Clients within which experience has been garnered:

o Service Industry & Centre: MultiChoice South Africa; DStv Mobile
o Banking: Standard Bank South Africa, Letshego Financial Service (10 country Africa presence)
o FMCG: South African Breweries (SAB), ABI
o Sport: South African Football Association (SAFA)
o Maritime: South African Maritime Safety Authority International Conference (SAMIC)

3.
Organisation: Lincolnwood Training
Position: Training & Development Specialist, Project Manager, Consultant

o Training Curriculum planning & development, Material & content development
o Facilitation of Training & development programmes (also incl. Support, monitor, evaluate and control of Training and Development)- programme trained/ facilitated to date include:
• Customer Service, New Venture Creation, Sales, Management, Leadership & development, Business Administration & Support & Coaching

o Relationship management- project management and consulting
o Event (activation) and Project Coordination and Administration
o Research and Development
o Conduct Needs Analysis to asses developmental and support needs/ business objectives
o Delegation, monitoring, evaluation and control of deliverables
o Management of budgets and financials

Industries/ Clients within which experience has been garnered:
o Government: KZN Legislature, Department of Labour (National), MAPPPSETA & SERVICESETA
o Manufacturing: Natal Ports Cement, Hulamin

4.
Organisation: 2010 FIFA World Cup- Opening Ceremony (2010)/ TillDawn Entertainment
Position: Senior Music & Production Manager/ Coordinator, Consultant
o Develop production schedules and tasks between Local Organising Committee, Artists & TillDawn Team
o Liaise with stakeholders, local & international artists and internal team
o Monitor and control budget
o Provide administrative support to principles (Music production team)- Rights & Contractual imperatives
o Negotiate fees and rates and schedules
o Development of contracts and sign-on sheet
o Relationship management

SKILLS & COMPETENCIES
• Excellent Strategic foresight & planning
• Excellent facilitation, verbal and written communications skills
• Analytical thinking and decision making
• Business and commercial awareness & acumen
• Driving results through others and customer focused
• Self control and show good initiative
• Excellent technology & computer skills

PERSONAL ACHIEVEMENTS
o Author of children’s book ‘The Lost Headband’- published by Cambridge~1998
o Production Assistant & Translator for BBC Awarding winning: ‘Children of Inkandla’~ 2004
o Black Management Forum Soweto: Manager of Membership, Marketing & PR~ 2012
o Ambassador of ReaderLympics- Foundation aimed at improving literacy for school going children~ 2014/ 2015
o Secretary of an NPO aimed at improving skills in the retailing space ~2015
o Currently Completing 2nd Book