@amr_ibrahim
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Amr Ibrahim Nasr Mohamed
48
Male
member since Jul 2 2023
Egyptian
My skills
Analytical, logical, and resourceful IT professional with expertise in developing trustworthy relationships with clients and delivering exceptional customer support services. Accus-timed to multitasking; flexible and adaptable.
Languages Spoken
English (Advanced) Arabic (Mother Tongue) French (Beginner)Full CV / Resume
SKILLS AND PROFICIENCY
• IT Support:
o Assist all employees with any computer or IT related issues
o Create, add and modify user s and services across our various cloud platforms
o Assist users over the , in-person, and remoy using multiple platforms
o Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, firewalls, load balance, filter, backups, systems, mobile devices, and other IT-related software
o Office365 support: setting up devices and clients, tablets, mobile s, and computers
o Support virtual desktop environment and remote desktop technology
o Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
o Setting up advanced network firewalls and switches
o Identify, troubleshoot, resolve, and document end-user system issues requests
• Database Systems:
o SAP, Oracle, SQL, PL SQL, Microsoft Access DBs
• Software Packages:
o MS Office 2003-2019, Adobe PhotoShop, Illustrator, After Effect, Cinema 4D
PROFESSIONAL EXPERIENCE
IT Project Manager | Dmedia Advertising (Jun 2018 – July 2021)
• Leading technical team to achieve organization goals
• Establish new systems’ requirements and related change management upon consultation with stakeholders and management.
• Install, maintain, configure, and troubleshoot VMware vSphere-based sys-tems
• Deploy VCenter servers and Microsoft-based application servers along with their required different services/features
• Install, configure and administer firewalls (Mikrotik, Sophos, FortiGate)
• Build CCTV infrastructure and deploy CCTV systems (DVR-NVR)
Studio Engineer | EL Radio FM (Jun 2016 – Jan 2019)
• Provide Tier 1 & 2 IT support
• Create technical documentation
• Desktop & Server support (Win7, 10, 2008, 2012)
• Operating system and Networking troubleshooting
• Application and Printer support
• Provide User education and Remote support
• Computer imaging and server room maintenance
• Active Directory Management (Users, Groups, Distribution lists)
• MS Office & 365 support
• Mobile device support (Android & iOS)
COURSEWORK AND CERTIFICATIONS
• MCSE: Windows Server 2003, 2008, 2012, 2019 (Domain Controller, and Active Directory managing, Maintenance and Backup, DHCP Server, DNS Server, RAID System, and TCP/IP, LAN/WAN, and Troubleshooting Network Connections (Routers, Switches), Backup, Disaster recovery procedures
• Oracle Application Server 10g : R2 Administration II
• Oracle Data Base 11g: Administration Workshop II
• Oracle Data Base 11g: Programming with PL/SQL
• Cisco Certified Network Associate Routing & Switching (CCNA R&S).
• Cisco Certified Network Associate Security
• MS Exchange, Mail Server, Domain Publishing, Mobile Mail Pushing
• SAP Basis
EDUCATION
Ain Shams University, Egypt – High Diploma in Computer Science
About Me
Reading, learning, traveling, swimming, some sports practice.
football fan annalistic, like and support Mo. Salah in most fan groups.
