Anna Tumurova

Full CV / Resume

EDUCATION
• September 2009 —August 2015 Russian State University of Humanities
• September 2005 — June 2009 Gymnasium 1514(52)
• September 2002 — June 2005 High School 1434
• January 2014 – April 2014 Moscow State University


WORK EXPERIENCE

• February 2015 — May 2015 Axonn Media (International Marketing Intern), UK, London
coordinating work of freelancers managing communication between clients and (production) teams;
covering in the absence of Head of Department, taking messages;
setting up new translation projects, managing freelancers, supporting them;
proofreading, writing and translating articles;
curating the Innovation Lab project;
s: working both in s payable and s receivable, chasing payments, and coordinating outstanding invoices internally. Dealing with difficult companies clients. Working in Sage and Salesforce.
Office Management: Audit of existing and prospective suppliers of products and services, liaising with them, monitoring the condition of the office and its needs, taking care of orders for all offices (London, Manchester, Leeds)

• September 2014 — February 2015 Wall Street English (Administrator/Client Relationship), Russia, Moscow
Help with any problems students might have during the course
Support Teachers and Managers
Work with Documents (ancy, HR etc.)
Control office maintenance (supplies and cleaning)
Collaboration with sales Consultants in getting new clients

• November 2013 — May 2014 Deutsche Bewertung / Visa 24/7 (Client Relationship Manager/Personal Assistant of CEO), Russia, Moscow
Build strong long-term business relationships with customer;
Full Visa Support for clients;
ensure outstanding customer satisfaction by maintaining strong working relationships;
deliver products/services that meet or exceed the customer requirements.;
handle client issues;
provide proper refund and compensation to customers on time;
assist sales team in business acquisitions, planning, retention and management;
assist in making major business decisions;
managing client relationships to build a reputation;
identify and develop problem solving methodologies to resolve customer issues.

• April 2012 — January 2015 Chillax Hoss (Administrator), Russia, Moscow
Bookings and database;
accommodation of visitors;
organization of evening activities;
assistance in the organization of leisure in Moscow;
searching for service companies and personnel (HR);
provision of organized work;
training of new staff;
gathering information on competing Hoss;
establishing s and relations with hoss from all over the world;
business card design;
blogging, social networking;
constant communication with guests in Russian and English (hos is focused more on foreigners);
ordering of transfers, taxis, etc.

• December 2012 – January 2013 Anchor (Project employe), Russia, Moscow
Reception work and organization of the office schedule (office manager) in different international companies (OBI, Visa, ECE Russland, etc.).


• September 2011 — November 2011 Prosto Hos
Front Desk Receptionist
• November 2010 — March 2011 Online Store
Administrator

LANGUAGES
• English (Fluent)
• French (Intermediate)
• Russian (Native Speaker)