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Elena

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Elena Van der baan

25

Female

member since Sep 25 2020

Dutchwoman

My skills

Yoga Teacher

 Creativity


Able to work in an international team (Multicultural communication)


Ability to multitask


Flexibility and ability to work under time pressure


Customer Support skills


Project management


· Budget allocation


Stakeholder analyses and Consultancy


Script conceptualization and writing


Problem solver


Conference etiquettes 


Intercultural Communication


Consultancy


Lateral Thinking


Flexibility


Multi-actor coordination

Languages Spoken

Italian (Mother Tongue) English (Advanced) French (Medium) Spanish (Medium) Amharic (Advanced)

Full CV / Resume

Jan. 2019 - Dec. 2019


Body Shop customer support specialist


Tesla, Tilburg (NL)


 


Responsibilities:


 


·         Mediator between customers and Body Shops


·         Ensure that the repair of Tesla cars was performed flawlessly by following the order and delivery of the parts and assisting the Body shop and the clients for inquiries and doubts during the process.


·         Dynamic work: operating in different departments varying from:


o   Delivery: On spot delivery of new cars, welcoming customers, clarifying technical and administrative aspects of the car and its ownership


o   support: checking and managing the of customers for ownership transfer and details


o   Vehicle support specialist: communicating via s and live chats with customers ing car-related questions and issues (Customer education)


o   Roadside assistance: supporting and assisting customer who had car accidents, reassuring their safety and arranging tow service


Jan. 2018 - Nov. 2018


Researcher


The Creative Lab at BUAS, Breda (NL)


 


Responsibilities:


 


·         Research in the employment of Augmented Reality for touristic purposes


·         Identification and interview of key stakeholders


·         Development of guided-tours for touristic attractions employing Augmented Reality (AR) tools/technologies


·         Creating, implementing and organizing the project structure and exectuion


·      AR content writer and project administrator


 


Jan. 2017 - July 2017


Sales and Travel Advisor


Cultural Immersion Travel Peru, Cusco (PE)


 


Responsibilities:


 


·         Creating itineraries tailored to customer’s preference and profile


·         Advising clients on activities, facilities and accommodation most suitable to their requests


·         Problem analysis and selection of most suitable solution


·         Maintaining effective internal communication with the team and ensure coordination with external servicing partners


·         Meeting clients on arrival and briefing on itinerary


·         Ensuring satisfaction of clients before, during and after their journey


·         Translating itineraries from/to English and Spanish


Nov. 2016 - Dec. 2016


Event & Conference manager


UN [Conference on Biodiversity (COP13)], Cancun (MEX)


 


Responsibilities:


 


·         Personal assistance of guests and ambassadors


·         Assessment and management of technical and service issues


·         Set up of conference rooms


 

About Me

Yoga, meditation, wellness, photography, coaching, travelling

Where I am available for work and when

Available for work - Travelling - not available

References