Michael Matardi

Full CV / Resume

WORK EXPERIENCE

 

Michael K. Matardi

Date of birth: 06/03/1989

Nationality: Liberian

Gender: Male

 



Kahawa Sukari Avenue ,

Ruiru

00609 Nairobi, Kenya

(Home)

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 (+254) 714416513



michael-m-8b1217b8

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 +254714416513 (WhatsApp)

 

18/12/2019 – 16/06/2021 Nairobi, Kenya

 

1. Analyzed software, hardware and network systems for

various transmission systems. 2. Configured and installed

routers, switches and wireless controllers. 3. Managed

MikroTik switches, routers, firewalls. 4. Maintained company

servers, computers, printers, cables and other equipment. 5.

Acted as primary for network emergencies. 6.

Identified, reported and resolved network security violations.

7. Diagnosed network problems involving a combination of

hardware, software, power and communications issues.

12/03/2019 – 18/11/2019 Nairobi, Kenya

Analyze service performance trends . Escalate a detailed issue

tracking (ticket), as well as status update to the ticket logger

Process automation capabilities and detect possible procedural

improvements .

Resolve customer queries that have been forwarded by the Level 1

Team Coordinate feedback to the customer where analysis is

required from other implementation and development teams.

Diagnose and troubleshoot customer technical problems Perform

customer service monitoring value analysis .

Carry out specific research for technical queries, both internal and

external Coordinate minor configuration changes that must be

performed by customers Monitor specific transactional flows

06/07/2017 – 10/02/2019 Nairobi, Kenya

planned, developed, installed, configured, maintained, supported,

and optimized all network hardware, software, and communication

links at this company. Upgraded most of the hardware equipment's

including the computers memories , new motherboards, hard disks

and CPU for serving staffs Implemented stronger security measures

to protect and prevent unauthorized access or network threats

including installation of fingerprint biometrics to gain entrance

within the facility Created staff user s and performed access control to the most crucial data , except if authorized for

access .

IT Network Engineer Skynet Technology Solutions

 

Technical Support Engineer Elink Network Providers

 

IT Network Administrator UAP Insurance LTD

 

EDUCATION AND TRAINING

03/04/2014 – 16/10/2016 Nairobi, Kenya

Responded to Customer queries in a timely and accurate way , via and on software

products . Identified Customer needs and helped Customers use specific company features

including software apps for business operations including POS software for point of sales for

supermarkets. Exceeded retail sales goal by 10% per quarter over the course of one year.

Improved customer satisfaction by 12% in three months, according to in-store and surveys

conducted by the company.

05/12/2010 – 14/09/2012 Monrovia , Liberia

 

Developed and Managed the installation of systems, which include software and hardware on

computer devices Performed tests and troubleshooted the company hardware and software

issues and provided Solution on repairing . Implemented safety procedures such as instructions on

PPE for IT staffs onsite and also data recovery plans at the data center facility Completed the most

difficult and complex systems implementation and project management work.

20/01/2010 – 26/11/2010 Monrovia , Liberia

 

Delivered a range of teaching and assessment activities, including tutorials, seminars and lectures

from the professor to Classmates and also to other freshman students Getting the classroom

ready for lectures when the Professor is on his way helps the professor prepare lesson materials

and equipment such as projector for classroom presentation. Achieved Exceptional technical

knowledge and spoken communication skills in Computing and Electronics engineering

17/01/2008 – 10/12/2009 Monrovia , Liberia

 

Installed , troubleshooted , maintained and Configured both software and hardware and tested the solution for effectiveness . Maintained the operating system and security of the company

database and computers and also planned hardware and software systems upgrade. Documented

all supported systems and applications to effectively train the new and existing teams worked

with project managers, developers, quality assurance and staffs to resolve technical issue.

Created and presented an excellent image of the company and its services to customers.

Commended by management for the quality and consistency of my performance .

worked with project managers, developers, quality assurance and staff to resolve technical issues.

18/02/2008 – 30/06/2009 Monrovia , Liberia

 

Teaching high school grade 12th Students .Giving Projects and assignments to Students

.Correcting the test papers and grading them. .Developing students’ interest in mathematics.