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Munawar Hashim

36

Female

member since Apr 15 2018

Indian

My skills

Areas of Skills & Expertise;

-  Office Administrator
- Customer Services Team Leader
- Healthcare and support worker
- Film & evision Broadcasting
- Art & Illustration

An ambitious and driven individual, who demonstrates creativity, passion and a willingness to learn offering over five years of working experience.  Skilled in a of various roles her eagerness and determination have proven beneficial in providing an exceptional service with an outstanding performance. With transferable skills such as confidence and motivation, she has developed strong communication and interpersonal skills having worked in a of people centred roles. Her dynamic demeanour and adaptable personality allow her to enter new working environments with certainty, ease and precision. On a personal level she is caring in nature maintains a pro-active attitude and positive outlook. Amiable, with a sense of humour, she loves to meet new people from different walks of life and is comfortable to work with a variety of people.

Languages Spoken

English (Mother Tongue)

Full CV / Resume

Customer Services Team Leader                                      Green Motion                                   Jan 2017 – Present

Responsible for managing a small team of people and PCN department; working in customer service, rental sales while carrying out other administrative. Duties including;

·         Delivering excellent customer service


·         Proficient in IT


·         Strong literacy skills


·         Creating and updating system bookings


·         Call handling


·         Complaint handling via and


·         Maintenance of Motor Insurance Database and fleet


·         Managing PCN department


·         Processing invoice payments


·         Managing chargebacks


·         Rental agreement auditing from several locations


·         Data entry


·         Providing assistance to the line manager


·         Liaising with a of people and professionals


Administrative assistant (temporary)                    Europcar                              Dec 2015 – Jan 2017      
Responsible for providing support to the administration team; inputting data onto the system, processing parking fines and all related paperwork and post where duties include;

·         Data entry


·         Maintenance of databases and spreadsheets


·         Copying and filing


·         Good literacy, verbal and written


·         Strong IT skills


·         Providing administrational support to the team


·         Other general administration duties


·         Managing penalty fines and speeding notices


WORK EXPERIENCE

RECOVERY Volunteer                    Recovery4wellbeing                       April - May 2016
Fundraiser                                          Iftaar1000   (Ramadan)                                     May 2016

Healthcare Worker                         Rosywood Care Services                               Jan 2014 - Nov 2015        


Responsible for the personal care and hygiene of service users offering daily support in their everyday lives and encouragement to live with dignity and independence. Duties included;

·         Meet and greet clients


·         Providing support to service users through personal care and assistance


·         Encourage and promote well-being and independence for all service users


·         Excellent communication and interpersonal skills


·         Adhering to policies around confidentiality and safeguarding


·         Excellent punctual attendance


·         Completion and competent in all training provided


·         Strong organisational skills


·         Highly intuitive and observant


·         Caring and compassionate in nature


·         One to one support


·         Working with a range of service users from mental to physical disabilities


Multiple Roles (internship)                         BritAsia TV                                         April 2015 – July 2015
Production Assistant, Office Runner, research Assistant, Camera Operator and Editor


Responsible for assisting the producer and production team by co-ordinating studio and on-location film shoots; providing on-going research and acting as camera operator and video editor, where duties included;


·         Providing on-going extensive project and internet research for the production team


·         Co-ordinate studio film time as well as on-set location shoots


·         Editing video footage in Final Cut Pro


·         Keen eye for detail


·         Camera operator/assistant director


·        Liaising with clients and professionals on all levels


·        Answering all incoming calls and forwarding them to the relevant individual or department


·        Providing administrative and personal assistance to the producer and production team


Office Administrator (Temporary)            Care Staffing                     Nov 2014 – March 2015
Responsible for the smooth and efficient running of the main desk, professionally handling all calls and processing applicants registrations while managing invoices, where duties included;

·         Receiving and processing application packs


·         Accurate typing and literacy skills


·         A good all round working knowledge of Microsoft Office


·         Sharing a keen interest in other people and a willingness to learn and help


·         Good working knowledge of Excel and the payroll system


·         Ability to liaise with professionals and employees on all levels


ACADEMIC QUALIFICATIONS


BA Hons               Film Studies                                        Kingston University


A Levels                Film A, Drama C, Art C                    Wyggeston & Queen Elizabeth I College


GCSE                    9 A - C including English/Maths    Crown Hill Community College

About Me

I am a compassionate individual and considerate of those around me. I like meeting people from different walks of life and when working or socialising with people I like to get to know them and learn about their beliefs, ideas and culture. I'm very laid-back and can easily spend hours doing nothing but when I'm in work mode or have a personal goal to achieve, it is my mission to do the best that I can. I have strong morals and share good work ethics. I am friendly and easy to get to know, I love board games and any opportunity I have with a guitar. I love music and go through phases with genres I listen to (the latest being instrumentals The Piano Guys, 2 Cellos)
I find it easy to unwind in front of the TV or read a book (currently reading Into The Wild, by Jon Krakauer) and like to keep it generally relaxed altogether, with friends, with life, with people. I'm happy to share my stories and experiences with those who are willing to allow me to 🙂

Where I am available for work and when

Available for work - Travelling - not available

References