Amanda

Full CV / Resume

Amanda Gregory
: 26/07/1989
M: 07598161215
E:

Personal Profile.
I am an enthusiastic, active and focused individual; very keen learner who’s eager to meet challenges and quickly assimilates new concepts. An easy-going person with a natural talent for hospitality, who can deliver genuine excellent customer service to both young and old.
Suitable in an environment where I can be a resourceful team player, but I am also perfectly capable in independent tasks too.
Very computer-literate, with a competent software proficiency covering multiple software and applications (such as Microsoft [Excel / Word/ PowerPoint /Access/Publisher] and Fireworks Design Programs).
I’m an avid reader, a casual photographer and very passionate about art and design, always searching for an outlet for my creative flare.
🙂
Work Experience.

April 2013 – May 2015
Hilton Ho Coylumbridge | Aviemore, Scotland, UK
Hilton Bar & Bistro | The Woodshed Bar
New skills attained in my time with Hitlon includes; Cash Handling - I was responsible for counting up revenue and the closing of the bar at the end of the night, both when working in a team and working on my own. Cocktails & High Beverage Standards - working with such a prestigious company as Hilton, I got to grips with 5 star style and quality standards of service. Event Planning - the bar I worked in regularly had functions for both staff events and customer celebrations. this helped me become more at ease when working with large groups
FunHouse Assistant | The FunHouse Kids Play Arena
Working with the children during the kids club; Between me and my co-workers organising games/sports/arts and craft activities to keep groups of 5-40 kids entertained. Part of the team during the soft play time, keeping vigilant when supervising the young ones. also including food and drink serving.

October 2011 – February 2013
Waitress | The Pump Rooms | Bath, Somerset, UK
My main responsibilities included; assisting in the general tidiness and cleanliness of the restaurant, equipment and furniture. Checking with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; to care for customer’s special dietary requirements as needed. Present menus and answer questions about items, making recommendations upon request and always making sure to maintain good customer relations at all times and to serve customers in accordance with the establishments high standards.

October 2011 – December 2012
Bar Person/ Waitress | Komedia | Bath, Somerset, UK
Bar tasks include preparing cocktails, serving shots and various other beverages, maintaining the cleanliness of the bar area, glass collecting and organising stock. As a waitress I set up the floor for 200+, which requires heavy lifting and a lot of team work, as well as taking orders and serving food and drink; there is also managing menus, monitoring the audience during the show and assisting my event manger. As well as bar and waitress duties, I also help prepare the venue for service Setting tables to the required layout. Ensuring stations are ready for service. Creating the guest list, reserving tables accordingly and greeting and seating customers.


September 2011
Bar Staff/ Waitress | Black Horse | Abingdon, Oxfordshire, UK
As part of a customer focused team, my main duties included taking orders for food, serving meals and drinks. Hygiene and safety is key, cleaning schedules to ensure a well-presented work place and to keep up to the employer’s standards. Part of a bar/kitchen team, but also expected to work competently on my own. Other tasks included money handling, socialising with regular/new customers, stock rotation and working within a time limit to make sure meals/tables/the bar are organised properly.

February 2011 – August 2011
Bar Staff | Monty’s Bar | Leigh-on-sea, Essex, UK
This job exercised my customer service abilities and was also my first experience in working behind a bar. My main tasks were to serve customers and to maintain a good standard of hygiene. Other aspects included preparing cocktails and being an authority to decline service if proof of ID could not be shown for age restricted products.

March 2011 – May 2011
Team Member | HMV | Basildon, Essex, UK
This was a voluntary placement;
I mainly did any jobs that need doing around the back room and on the floor of the shop. I organised stock and kept it presentable. Kept up the security of the store and ensured all procedures I do are done efficiently. I worked with my superiors and helped other team members with anything they needed. On occasion on the shop floor I assisted customers with their queries or problems

July 2010 - September 2010
Cinema Usher | Empire Cinema | Basildon, Essex, UK
To keep an excellent standard of customer service and deal with customer inquiries in a friendly and open manner. To be able to function under pressure/a time limit. To maintain an accurate knowledge of the current movies and to be prepared for the soon to be released films. Basic food prep (popcorn, hot dogs, nachos, ice cream & cheese) experience in a sale and money handling. Safety Training with Hazardous Material, Interdepartmental Organisation and Communication, hygiene and cleaning, tidying up the screens and the general cinema area.

November 2006 - July 2008
Cashier | Morrisons | Hadleigh, Essex, UK
Serving/working/assisting with customers to provide an exceptional level of customer service and to amplify all sales opportunities by using stock rotation and improving product presentation.
Working in a team unit to delegate tasks and achieve set goals. Daily responsibilities included - quality of customer produce, constant improvement and challenge of my customer service skills.
Trained in heath and safety in the work place/when handling food.
Large amount of money handling and till experience, sale of age restricted products. Customer Support, Financial Sales, Safety Training with Hazardous Material, Interpersonal Organisation

Education.
Sep 2005 to June 2007 | The King John Sixth Form
'A' Level/Higher or Equivalent
MEDIA STUDIES | D
TRAVEL & TOURISM | C
ENGLISH - Language & Literature COMBINED | C & D

Sept 2004 to June 2005 | The King John School
Secondary School, ,
ENGLISH LANG & LIT | C & D
MATHS | C
SCIENCE DOUBLE AWARD | C & C)
ART | D
HISTORY | D
FOOD TECH | C
ICT | C
October 2010 | Harlow College
Level 2 Food Safety