@tarakossowski
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Tara Kossowski
28
Female
member since Jan 24 2020
Australian
My skills
I have extensive experience in tourism disciplines, I offer skills of being highly motivated, enthusiastic, reliable, punctual as well as being a team player who is constantly looking to go one step further. I am able to work well under pressure as I am able to communicate, organised and delegate as required. I would like to further develop my career and gain new experiences to expand my career path within the tourism industry. I hold a EU passport allowing me to work without a visa.
Languages Spoken
English (Mother Tongue)Full CV / Resume
Experience/Previous Employment
Mantra 2 Bond Street
Guest Service Agent
December 2019 – Present
Key Responsibilities
Administering check-ins and check-outs.
Providing front desk services to guests with an excellent and consistent level of service to all guest.
Assigning rooms and taking care of administrative duties.
Responding to and inquiries
Knowledge of SIHOT operating system
Maintaining Guest s
Follow up on all requests and complaints to ensure 100% guest satisfaction.
Carnival Australia
Brand – Princess Cruises
Cruise Holiday Planner Administrator
January 2018 – November 2019
Key Responsibilities
Excellent knowledge and use of Siebel
Excellent knowledge and use of Polar operating system
Make outbound and inbound calls sales and service
Action s from team inbox an delegate tasks where necessary
Build and maintain relationships with ed leads to facilitate repeat business for the Cruise Holiday Planners
Provide feedback and suggestions to the team and wider Customer Service department on process and procedural improvements
Complete all required data management
Action Siebel leads including reassignments, validation, sales and support
Woolworths Limited, Winston Hills
Service Supervisor for Woolworths Supermarkets
March 2012 – April 2018
Key Responsibilities
Shift Supervising
Training Staff
Customer service
Customer service in BWS (liquor department)
Coordinating staff
Handling customer enquiries and complains
Assisting with customer purchases
Handling of currency
Handling e enquiries
Processing and organising of incoming stock
Stocktake
Back dock duties
Mc Donald’s, Northmead
Kitchen Crew Member
2010 – 2012
Education/Qualifications
University - Bachelor of Management in Tourism
Western Sydney University
Graduated 12th April 2017
NSW Responsible Service of Alcohol (RSA) 2019
University Study Program in South Korea – July 2016
Destination Management
Sustainable development in South Korea
Destination audit
Carnival Australia Care Team Certification 2018
High School - Our Lady of Mercy College, Parramatta
2008 – 2013
Completed Higher School Certificate (HSC)
Australia Citizen/Australian Passport holder
European Passport holder (Polish Passport)
References:
References can be supplied on request
About Me
I have a passion for travelling, I have been to Europe twice. I have recently come back from holidaying in Egypt, Kenya and a safari through Tanzania. I also love animals and want to volunteer with organisations later in life. I also like playing sport and gaming (PS4) in my spare time
