Wandering In The Now

Full CV / Resume

Personal Statement:
In April 2015, I chose to leave my long-awaited career as a Personal Assistant to travel across Europe. Following this experience, I had the opportunity of co-managing two award-winning hoss, in two different countries. This involvement has been vital to my development as a human being, as it has given me practical knowledge in a diverse working environment and has also helped me to realise where I would like to see myself in the future. I consider myself to be a productive, proactive and driven person who really enjoys working in a busy environment.

Work Experience:
Receptionist, Warwick Sport , February 2015 - present
I act as the first point of for visitors at Warwick Sports Centre. Other duties include:
• Greeting incoming guests
• Cash handling
• Answering s, e calls and any face to face enquiries
Carrying out any security checks and checking facility alarms
Liaising with the Duty Manager and the Sports Operations Team

Receptionist/Assistant Manager, Hos Krumlov House, Czech Republic, September – December 2015
I assisted in all immediate duties required by an award-winning hos such as;
• Greeting incoming guests
• Processing payments and guest information
• Managing reservation allocations and financial spreadsheets
• Handling communications, and alerted owners of potential problems or needs
• Cleaning, laundering and organising areas of the hos as needed
• Maintaining an excellent atmosphere and customer satisfaction percentages.

Receptionist/Co-manager, The Ginger Monkey Hos, Slovakia, July – September 2015
This was a voluntary position at an award-winning hos, whilst I was travelling Europe. Duties included:
• Greeting incoming guests
• Processing payments and guest information
• Providing information on the hos and the surrounding area
• Monitoring the spreadsheet for current and new reservations including; inputting/editing bookings and ensuring that they aligned accuray with other booking platforms
• Making effective and accurate decisions on behalf of the owner
• Creating and implementing new measures to improve the hos on behalf of the owner
• Handling and e communications, and liaising with the second manager
• Organising day trips and transport for guests
• Basic housekeeping and domestic assistance
• Entertaining guests throughout the day and ensuring that they were satisfied, safe and assisted.

Personal Assistant, Department for Education (DfE), Jan 2014 – April 2015
I provided a professional and high quality PA Service to the CIO including; diary management, business related travel, secretariat support to senior meetings and acting as the first point of for the department. Other duties included:
• Travelling to other UK DfE departments on behalf of the CIO
• Organising senior meetings and ensuring that any necessary equipment is setup prior
• Making effective and accurate decisions on behalf of the CIO
• Collaborating and maintaining an excellent relationship with external suppliers, stake holders and auditors
• Organising and overseeing ‘Away Day’s’ and other internal events for the department.

Executive Administrator, Education Funding Agency, Nov 2013 – Dec 2013
I liaised with all departments within the EFA and provided administrative support to the Leadership Team and their groups, which included:
• Organising and providing secretariat support for meetings
• Booking travel and accommodation for internal staff
• Arranging and overseeing training sessions.

Secretary, Warwick Medical School, University of Warwick, Nov 2012 – Aug 2013
I provided secretarial support to the Head of Division, the Senior Leadership Team and the Divisional Secretary. I prepared agendas and travel arrangements for external visitors and was responsible for updating and maintaining employee records. Other duties included:
• Developing & implementing admin policies & procedures to improve efficiency
• Maintaining the Division’s site
• Dealing with room bookings, car park requests and hospitality requirements
• Providing inductions for new starters
• Other ad-hoc admin such as; collecting and distributing post, filing, photocopying, archiving, scanning and faxing documents.

Receptionist, University of Warwick, July 2012 – Oct 2012
This was a very casual position where I worked as the Front of House Receptionist for the Engineering and Management Building. Main duties included:
• Acting as the main point of for internal staff and visitors
• Organising seminars and hospitality services
• Answering queries through all types of communication
• Using initiative to provide solutions when problems rose.

Housekeeping Assistant, University of Warwick , March 2012 – Oct 2012
• Maintaining the highest standards of cleanliness throughout Radcliffe House and ensuring that bedrooms, corridors and public areas are kept clean and tidy to the required standard.

Barista at Costa Coffee, Coventry University, Aug 2011 – Dec 2011
• This position required interacting with clients and visitors on a daily basis, providing great food, coffee and an exceptional service and maintaining a clean and tidy environment. Other duties included supervising, cashiering, vending and taking an active part in any unit sales promotions.

General Assistant, Coventry University, Oct 2007 – Aug 2011
Core responsibilities of this role included; general domestic and catering assistance, working within a team-based culture and providing an excellent service to customers.

Education:
• Travel & Tourism Level 3, Henley College Coventry Sept 2009 – July 2010
National Diploma – Four Distinctions, including one in Customer Service
• Business Administration, City College Coventry Sept 2007 – July 2008
BTEC Diploma in Business Administration
• GCSE, Cardinal Newman Catholic School Sept 2002 – July 2007
8 GCSE grades A-C including Mathematics, English and ICT

Skills:
• Excellent communication skills (verbal and written)
• Able to use own initiative and work independently
• Able to prioritise a heavy workload without supervision
• Listening and carrying out tasks correctly and to the highest standard
• Highly experienced at working in a fast paced environment, including meeting very tight deadlines
• Trustworthy and experienced at working within confidential environments
• Well presented and confident
• Well versed in various IT aspects such as and Microsoft Office packages (Word, Excel, PowerPoint etc.).

Hobbies & Interests:
• Travelling
• Travel photography and writing
• Keen interest in jewellery making and creative art
• Meeting new people and socialising with friends and family.

References:
Available upon request.