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Analisa Carswell
Customer Service
Anniston, AL

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Analisa Carswell
Customer Service

Anniston, AL 36206

2563426502

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Authorized to work in the US for any employer

Willing to relocate to: Atlanta, GA - Mobile, AL - Panama City Beach, FL

Work Experience

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Catering Assistant

Sodexo/University - Jacksonville, AL

July 2018 to January 2019

Cater events held across the university campus, as well as the occasional off campus event. Write out lists of all items needed to be pulled for events (chafers dishes, linens, cutlery, plates, serving bowls, hot and cold food, etc); help pull lists and load all items in van; drive to location and set up for event (sometimes events include setting up tables and chairs); ensure all food is properly heated and served; assist with preparing/serving any drinks/desserts; responsible for all clean up, ensuring everything returns promptly back to the main catering office.

 

Inventory Associate

WIS International - Anniston, AL

March 2017 to July 2017

Traveled to various locations and conducted inventory for different stores (retail or grocery).

 

Cashier

Christopher Oil Company - Jacksonville, AL

November 2015 to April 2017

Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner. Assisted on sales floor as needed to maintain service standards. Collected and stored coupons. Assisted customers in selecting items based on needs. Greeted customers promptly. Kept work areas clean, neat and organized for maximum productivity. Completed purchases using Point of Sale systems. Received customer payments. Described products and services in detail. Monitored areas for security issues and safety hazards. Trained new cashiers on procedures, customer service and sales techniques. Notified management of security, vandalism and theft concerns. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

 

Front Desk Night Auditor

Comfort Suites - Gadsden, AL

March 2013 to October 2015

Greeted daily visitors and customers upon arrival. Answered guest questions and referred them to local points of interest. Maintained cleanliness and organization of front desk area. Arranged transportation for guests to and from the airport or town. Asked customers questions to meet special requests. Reported maintenance problems to the appropriate personnel. Sorted mail and other important data. Collected deposits, fees and payments. Operated communications equipment. Made accommodations and travel arrangements for visitors. Verified accuracy of financial data. Actively pursued personal learning and development opportunities. Responded to all customer inquiries thoroughly and professionally. Assisted customers with food selection, inquiries and order customization requests. Greeted and welcomed all ho guests with a smile. Completed late check-ins and directed guests to rooms and facilities. Ran daily, weekly and monthly reports to close day and meet objectives. Logged wake-up call requests and set up automatic rings in system. Checked requests and room service for accuracy and any needed assistance.

 

Bartender Server

Silver Lakes Golf Course - Gadsden, AL

April 2010 to March 2013

Assisted with bartending duties during high-volume shifts. Maintained accuracy and efficiency when processing sales transactions. Served alcoholic and non-alcoholic beverages in a bar environment. Maintained a clean and organized bar area, including bar tables and chairs. Communicated with guests to record orders and assess needs. Collected flatware and glassware and delivered to sanitizing station. Reviewed identification in adherence with state and federal laws for serving alcohol. Built a solid rapport with many frequent patrons to cultivate guest loyalty. Verified cash drawer against the day's receipts. Proactively prepared for large parties and reservations, anticipating planning and staffing needs. Tended to the buffet and made sure food items were replenished as soon as they ran low. Offered enthusiastic and personable service to all customers. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Affected quick resolutions to customer problems and brought in management when needed. Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread. Immediay reported accidents, injuries or unsafe work conditions to manager. Sorted, soaked and washed flatware. Routinely carried large loads of dishes to kitchen for washing. Maintained complete knowledge of restaurant menu, including daily specials. E

 

Elected President

Saks High School - Anniston, AL

2007 to 2007

for National Honor Society in 2006 Member of Literary Club Elected Vice President of Spanish Club in 2005 Elected Vice President for Choir Department in 2006

Education

 

+ add degree
Journalism

Jacksonville State University - Jacksonville, AL

August 2007 to April 2008

 

High school or equivalent in Advanced with Honors
Saks High School - Anniston, AL

August 2003 to May 2007

Skills

 

Customer Service (10+ years)

 

Food Prep (2 years)

 

Food Service (9 years)

 

Communications (8 years)

 

Auditing (1 year)

 

Hospitality (4 years)

 

Housekeeping (2 years)

 

Fax (4 years)

 

Filing (4 years)

 

Data Entry (4 years)

 

Event Planning (4 years)

 

Inventory (3 years)

 

Powerpoint (10+ years)

 

Receptionist (3 years)

 

Sales (10+ years)

 

Typing (10+ years)

 

Word (10+ years)

 

Windows Xp (10+ years)

Certifications/Licenses

 

TIPS Certified

August 2018 to August 2021

Successful completion of the TIPS program.

Assessments

Retail Cash Handling — Proficient

July 2019

View Full Score Report

Food Safety — Highly Proficient

July 2019

View Full Score Report

Bartending — Proficient

July 2019

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