Details
0 Followers 0 Following

Sonam_the_spark

0 from 0 references

Sonam Chauhan

26

Female

member since Jan 16 2020

Indian

My skills

6 years of exp.

ing, research analyst, data mining, social media handler, data management.

Languages Spoken

Hindi (Mother Tongue) English (Advanced) Sanskrit (Medium) Punjabi (Medium)

Full CV / Resume

·         International Clients: since 2018


-          Belgium: Retviews


-          Role: Product Designer


-          Responsibilities: classification of the articles.


-          United Kingdom : Redcliffe Training


-          Role: Data Miner


-          Responsibilities: analyzing the data of lawyers and record maintenance in CRM with specific professional codes to specify each. Corporate lawyers, tax lawyers and so on.


-          Another from UK: Protein World


-          Role: Customer Support Associate


-          Responsibilities: customers handling through s.


-          Coordination with the logistics DPD and DHL regarding delayed delivery and disputes.


-          Maintenance of the Batch issue sheet.


 


Ø  Worked as Data Analyst at iEnergizer, Noida. (26 Oct 2012 to 14 Jun 2013)


Customer handling.


Customer’s profile verification along with the submitted documents at the time of SIM purchasing


Maintaining data of the customers separay (Docs verified/ Docs pending).


To inform the team for collection of the pending documents.


Handover the report to the Team Lead at the day end.


Ø  Worked as Back Office Associate at Tech Mahindra, Noida. (01 Sep 2015 to 27 Mar 2017)


E-commerce Customer handling on different aspects of dispute: cashback, courier charges, compensation and wallet


Resolving concerns within the assigned TAT (Turn around time)


Providing complete resolution in first attempt.


Hand over the case to the relevant team if required


Maintaining data (excel file) of the different cases with the offered compensation.


Preparing a daily summery and reporting to the head office.


Ø  Worked as Back office Associate at Ienergizer, Noida. (2 Jun 2017 to 14 Mar 2018 at Global Social Media platform)


Customer handling with the wide range of products and communicate through different social media channels. , twitter and Instagram.


Identify and understand the issue.


Troubleshoot the concern and resolving the queries with appropriate time.


Escalate the concern to the respective team country through .


Maintaining data of the cases with the separate platform, ex: , Twitter and Instagram.


Hand over the report to the Client on daily basis.


Professional Applications


-          CRM


-          Zendesk


-          Seller Panel


-          Salesforce


-          PG Panel (Payment Gateway)


-          Magento


-          Dropbox


-          Sysomos


Computer Skills

Excel V-lookup, pivot table, Concatenate, IF, DATEDIF etc.


MS Word, Power Point etc.


Photoshop


Research


Typing Speed


 


Net: 40 wpm


Achievements


 


Spot Award as a Customer Support Associate. (Tech Mahindra)


Pet on Back Award as a Josh Member. (Tech Mahindra)


Associate of the Month (two time iEnergizer)


Professional Credentials


Tour Operator course from National Institute for Entrepreneurship and Small Business Development (NIESBUD)


Academic Credentials


from Arunachal University of Studies 2014.


Senior Secondary from Board 2011.


Matriculation from Board 2009.

About Me

listening music

poetry writing

quotation writing

photography

dancing

 

 

 

Where I am available for work and when

Available for work - Travelling - not available

References