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member since Jan 16 2020
6 years of exp.
ing, research analyst, data mining, social media handler, data management.
Languages SpokenHindi (Mother Tongue) English (Advanced) Sanskrit (Medium) Punjabi (Medium)
Full CV / Resume
· International Clients: since 2018
- Belgium: Retviews
- Role: Product Designer
- Responsibilities: classification of the articles.
- United Kingdom : Redcliffe Training
- Role: Data Miner
- Responsibilities: analyzing the data of lawyers and record maintenance in CRM with specific professional codes to specify each. Corporate lawyers, tax lawyers and so on.
- Another from UK: Protein World
- Role: Customer Support Associate
- Responsibilities: customers handling through s.
- Coordination with the logistics DPD and DHL regarding delayed delivery and disputes.
- Maintenance of the Batch issue sheet.
Ø Worked as Data Analyst at iEnergizer, Noida. (26 Oct 2012 to 14 Jun 2013)
v Customer handling.
v Customer’s profile verification along with the submitted documents at the time of SIM purchasing
v Maintaining data of the customers separay (Docs verified/ Docs pending).
v To inform the team for collection of the pending documents.
v Handover the report to the Team Lead at the day end.
Ø Worked as Back Office Associate at Tech Mahindra, Noida. (01 Sep 2015 to 27 Mar 2017)
v E-commerce Customer handling on different aspects of dispute: cashback, courier charges, compensation and wallet
v Resolving concerns within the assigned TAT (Turn around time)
v Providing complete resolution in first attempt.
v Hand over the case to the relevant team if required
v Maintaining data (excel file) of the different cases with the offered compensation.
v Preparing a daily summery and reporting to the head office.
Ø Worked as Back office Associate at Ienergizer, Noida. (2 Jun 2017 to 14 Mar 2018 at Global Social Media platform)
v Customer handling with the wide range of products and communicate through different social media channels. , twitter and Instagram.
v Identify and understand the issue.
v Troubleshoot the concern and resolving the queries with appropriate time.
v Escalate the concern to the respective team country through .
v Maintaining data of the cases with the separate platform, ex: , Twitter and Instagram.
v Hand over the report to the Client on daily basis.
- Seller Panel
- PG Panel (Payment Gateway)
v Excel V-lookup, pivot table, Concatenate, IF, DATEDIF etc.
v MS Word, Power Point etc.
v Net: 40 wpm
v Spot Award as a Customer Support Associate. (Tech Mahindra)
v Pet on Back Award as a Josh Member. (Tech Mahindra)
v Associate of the Month (two time iEnergizer)
v Tour Operator course from National Institute for Entrepreneurship and Small Business Development (NIESBUD)
v from Arunachal University of Studies 2014.
v Senior Secondary from Board 2011.
v Matriculation from Board 2009.