Penny Hooper - Animal lover, Administrator and Student.

Full CV / Resume

PERSONAL INFORMATION

Nationality: British Marital status: Single
Full Clean UK Driving Licence Others: Scottish Disclosure: Standard.

PROFESSIONAL SUMMARY

I am a hardworking, mature and confident individual who is seeking part time and/or summer time work to coincide with current university studies. I am excellent with working with others to obtain a certain objective on time and with excellence. I am extremely flexible and adaptive to all types of roles and situations and am extremely friendly.


WORK EXPERIENCE

Jul 2015 – Sep 2015
Company: Royal Bank of Scotland (Forensics Department)
Position: Anti-Money Laundering and Risk Analyst
Researching Client Activity, Assessing Risks, Closing s, Customer s, Keeping Information Strictly Confidential, Updating Customer Records, Updating Spreadsheets, Database Entry, Attending Meetings.

Mar 2015 – May 2015
Company: Smiths News – Pass My Parcel (Newspaper)
Position: Administrator
Investigating Errors, Investigating s, Updating Systems/Spreadsheets, Completing and Processing Contracts, Processing Bank Details, Problem Solving, General Admin.

Jul 2014 – Dec 2014
Company: Sacro – Shine Women’s Mentoring Programme (Charity)
Position: Data Collection Administrator
Investigating Anomalies within Data Collection, Updating/Creating Spreadsheets/Databases, Organising/Hosting Meetings, Implementing new Systems, Producing Reports/Statistics, Creating Process Manuals, Liaising with Mentors/Managers/Research Officials, Managing/Training Mentors within Data Collection, Researching Improvements, Answering Data Collection Queries, Representing Data Collection in Board Meetings.

Apr 2014 – Jul 2014
Company: KPMG (Audit, Tax, Advisory)
Position: Receptionist
Meet/Greet Visitors, Answering Reception , Answering s, Booking Travel, Booking Meeting Rooms, Ordering Catering, Ordering Stationary, Reporting Maintenance Jobs, Creating Documents, Updating Spreadsheets, Assisting with Ad hoc Queries.

Mar 2013 – Sep 2013
Company: Barclays (Banking)
Position: Senior Agent / Investigator
Investigating Customer s, Information Collecting, Problem Solving, Team Leading, Creating and Maintaining Sensitive Documents, Dealing with Sensitive Information, Dealing with Complex Systems, Managing Repairs, Complying with Confidentiality Rules, Training, Developing New Tools/Systems.

Nov 2012 – Feb 2013
Company: Ombudsman Services (Complaints Handling)
Position: Administrator

Aug 2012 – Sept 2012
Company: Permits2Work Ltd (Immigration)
Position: Administrator / Legal Clerk

Oct 2011 – Jun 2012
Company: Zurich (Insurance)
Position: Secretary / PA
FSA Admin & Training (Solvency II Project)

Aug 2011 – Oct 2011
Company: RCUK Shared Service Centre (SSC) (Scientific Recruitment)
Position: HR Operational Administrator

Jul 2011 – Aug 2011
Company: Zurich (Insurance)
Position: Finance Secretary / PA

Sep 2010 – Mar 2011
Company: Voluntary Action Swindon (VAS) (Charity)
Position: VAS Officer/Administrator

EDUCATION/QUALIFICATIONS

2015 - Present
• BSc (Honours) Psychology
2014 – 2015
• Cambridge Latin Language and Roman Civilisation
• Introduction to Forensic Science
• Forensic Psychology
• Academic Integrity
• Introduction to Philosophy
2013 – 2014
• Certificate in Fundamentals of Biology
• Certificate in Healthy Living
• Certificate in Microbiology and Forensic Science
• Certificate in Business Report Writing, Managing Effective Meetings, Time Management, Adult Support and Protection, Loss and Grief.
• Understanding Self-Harming Behaviours
2012 – 2013
• H&S Manual Handling
• Level 1 Sanctions
• Protection and Welfare of Staff Training
• Fire Safety
• NCFE Level 2 Certificate in Equality and Diversity
2010 –2011
• Law
2005 – 2007
• BTEC National Diploma for IT Practitioner
• GCSE English
• Key Skills Level 2 Information and Communication Technology
• Key Skills Level 3 Communication
2003 – 2005
• 6 GCSEs Including Maths, English and Science.
• GNVQ Information and Communication Technology
• OCR Office Studies
• OCR Sports and Recreation
• PSHRE Personal, Social, Health and Religious Education.